Welcome to our FAQs section.  We have complied a list of frequently asked questions and answers.  If you have any additional questions please contact us and we will be happy to assist you.

General Information

We specialise in gas fires and our gas engineers are Gas Safe Registered and very experienced in this field. We offer a free survey to estimate for installation of your gas fire, where we will go through in details the different options. If you have chosen goods we will check that they are suitable for fireplace and flue before you purchase.
Landlords / agents are not allowed to put a clause in a tenancy agreement stating that the tenant is responsible for maintaining solid fuel heating systems as this is described as a unfair contract term(Office of fair trading 2005). So you cannot get your tenant to discharge your duty of care for you. (Unless a court order has been issued)
Should a chimney fire occur then thousands of pounds could be lost in damage and loss of earning potential while the house is repaired. Not to mention any claim that a tenant may make.
If the landlord looks after a solid fuel appliance then they would have discharged their duty of care towards their tenants and would be keeping their own property safe from unnecessary fire risks and unwanted legal claims.

Remember as a landlord you have a duty of care to your tenant/s, and as such blocked flues that subsequently cause death could result in the landlord being tried for criminal negligence or in extreme cases a manslaughter prosecution may arise. As well as making sure that all gas appliances are serviced annually it is also the landlord's responsibility to make sure that the flue ways are cleaned annually by a qualified chimney sweep. To help stop the amount of people dying each year from carbon monoxide poisoning the health and safety executive has documentation stating that all gas flues need to be swept annually by qualified chimney sweeps and that this responsibility cannot be passed on to the tenant.

Although a landlord cannot make a tenant responsible for the entire solid fuel system by putting clauses in a tenancy agreement, a tenant must help to look after a fire & appliance if they are using it.

A tenant is responsible for using a solid fuel heating system in line with the manufactures instructions. (Landlords must provide literature for the relevant appliance).

Using only appropriate fuels for the fire / appliance.

Informing the landlord / agent as and when defects arise with the fire & appliance.

Although most respectable landlords / agents now take their responsibilities seriously and maintain solid fuel systems many landlords / agents may still try to enforce a tenants to maintain fires & appliances for them.

Carbon Monoxide is a very dangerous, colourless, odourless gas.

Too much carbon monoxide in your blood will kill you. Most of us know we should avoid this. Less well known is the fact that low-level exposure to this gas also endangers your health.

In the body the red blood cells transport oxygen around the body. It can do this because the chemical bonds between the oxygen and the hemoglobin are week enabling the red cells to easily drop the oxygen where it is needed. Carbon monoxide forms a more permanent bond with hemoglobin which can not normally be broken. Effectively preventing the blood transporting oxygen to the body tissues.
The side effects that can result from this low-level exposure include permanent organ and brain damage. Infants and the elderly are more susceptible than healthy adults, as are those with anemia or heart disease.

The symptoms of low-level carbon monoxide poisoning are so easily mistaken for those of the common cold, flu or exhaustion that proper diagnosis can be delayed. Because of this, be sure to see your doctor about persistent, flu-like symptoms, chronic fatigue or generalised depression.

When fuels burn in an appliance, the fumes that are the by-products of combustion - including carbon monoxide - are released into the chimney. Removing these fumes from the living area is the main purpose of a chimney. In addition to carrying off toxic gases, chimneys also create the draft (flow of air) that provides the proper air and fuel mixture for efficient operation of the heating appliance. Unfortunately, many chimneys in daily use in homes throughout the country either are improperly sized or have conditions that make them unable to perform their intended function.

Comply with building regulations and to make sure that the person undertaking the work is competent to undertake such work.

The best way to install a chimney liner into any chimney is to use the proper liner for the fuel type that the liner is serving.

To make sure that you have a regular sweeping program in place.

For the liner to be supported properly.

For the register plate and supports for same to be made from non combustible material preferably metal.

For the whole void of the chimney to be in filled with non combustible material ( micro fill or similar).

For the liner to be finished off within the chimney as per manufacturers recommendations.

Remember that when a liner is fitted it should be easily accessible in order for it to be swept regularly.

For the liner to not have a spark guard or any cowl type fitted unless it is cleaned regularly.

Fireplaces, Hearths and Guarding

Yes. Unless the fire manufacturer's instructions specifically state otherwise, all open fires (solid fuel or gas) need a hearth.

The hearth for a stove that has doors that open must extend a minimum of 300mm (12") from the front of the stove and for stoves where the doors cannot be opened, 225mm (9") from the front. Hearths for fireplaces and stoves must be at least 50mm (2") deep and manufactured from non combustible material.

A hearth should extend forward from the fireplace opening 300mm (12") and 150mm (6") either side of the fireplace opening. These measurements are taken from the front of fireplace opening or, where the fire itself is recessed into the opening, from the front of the burner. Where a stove is installed in a fireplace recess, the hearth must extend 500mm (20") in front of the stove and 150mm (6") either side. Where a stove is freestanding and not within a fireplace recess, the hearth must be not less 840mm (33") square and the stove itself not placed closer than 150mm (6") to any of its edges.

The hearth for a stove that has doors that open must extend a minimum of 300mm (12") from the front of the stove and for stoves where the doors cannot be opened, 225mm (9") from the front. Hearths for fireplaces and stoves must be at least 50mm (2") deep and manufactured from non combustible material.

Yes, made to measure hearths are available from many manufacturers but their dimensions must comply with        those detailed in A2 earlier.

A suitable fire guard is recommended for all open fires for the protection of the young, infirm, elderly and pets. A fire guard not only prevents hot material from falling from the fire but also prevent clothing from coming into contact with the naked flames or embers.

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